Refund Policy
Returns at Velion
At Velion, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Our policy is designed to be simple and transparent, following standard e-commerce practices to ensure a smooth experience for our customers. Please review the details below regarding eligible returns, timelines, and how we process your refunds efficiently. We value your trust and strive to provide high-quality service with every single transaction made on our platform.
30-Day Return Window Policy
Items shipped from Velion can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Once we receive and inspect the returned item at our fulfillment center, we will process your refund directly to your original payment method. Please note that it may take some time for your bank to post the refund.
Key Guidelines for Your Refunds
• Items must be returned in original condition. • Return shipping labels are provided for defective items. • Refunds are issued to the original payment method. • Promotional items may have specific return restrictions. • Please include the original packing slip with your return.